• Jetson Bikes FAQ
  • Genesis Skateboards/Bikes FAQ
Jetson Bikes FAQ

Where can I find spare parts for my bike?

We carry all the spare parts for our bikes. Please contact us for information or to place an order.


What is the weight limit on the Jetson Bike?

Our Adult Bikes have a weight limit of 350 lbs and the Jetson Junior has a weight limit of 200 lbs.


Who can perform service on my bike?

Depending on what type of work needs to be done, either a Bicycle Shop, an Electric Bike Shop or a Scooter shop can perform maintenance on your bike. Jetson Bike can directly supply any Jetson-specific parts to you or the shop as well as answer any questions regarding maintenance procedures.


How do I charge my battery?

Use the included charger by plugging one end into the battery and plugging the other end of the charger into any normal 100v wall outlet. The batteries for our adult bikes can be charged either using a charge-port on the bike, or by removing the battery from the bike and charging the battery outside of the bike.


What if I lose my keys?

Each Jetson Bike has a unique set of keys, just like your car. This is for added security to ensure no one else can access your bike. Each bike comes with two keys, so we suggest carrying one with you and keeping the spare in a safe place. If you do happen to lose both keys, you can replace the ignition set by calling Jetson Bike Customer Service at 1-888-976-9904 and supplying them with your original purchase documentation.


How do I open the seat to get to the battery?

Please use the same key you use for the ignition, find the key-slot on the left side of the bike below the seat and pop open!


Can two people ride at the same time on the Jetson Electric Bike?

Yes, the bike has a rear seat and tabs protruding from the rear wheel axle where a passenger can rest their feet on.


Do you sell accessories for your bikes?

Yes! Please contact us to place an order.


Where is my serial number located?

The serial number for the Jetson Electric Bike is located on the frame behind the rear shock. Please note that the motor and battery also have their own serial numbers as well.



Genesis Skateboards/Bikes FAQ